Latest Coronavirus (COVID-19) Information
To our customers, your health and safety is what matters most to us.
We know you’ll have questions about how coronavirus may affect your orders so we’ve answered some of them below.
If you have any further questions, please contact us.
Yes and good news! Right now, we’re shipping to and from countries under quarantine. We’ll let you know if anything changes in regards to your shipping times.
Yes, your safety is what matters most to us. The World Health Organization (WHO) says it is safe to receive packages and we’re following all their official advice. Our delivery partners have also taken further measures to carry out a zero-contact delivery process where you won’t need to sign for your package.
In addition, we are closely following the latest guidance from the World Health Organization (WHO), Centres for Disease Control and Prevention (CDC), local governments and public health agencies. We will update our practices accordingly and keep you at the heart of everything we do. For more information, please visit the World Health Organization website where they have FAQs specific to this topic here.
Our community of brands and customers is extremely important to us. Many of our Brand Partners have had to close their physical store locations, which is having a big impact on their businesses. We are working to ensure they can keep selling to customers on The Nutricosmetic Company by increasing visibility of their stock, and helping them with logistics, marketing and operations through our platform. Your continued custom is also helping these businesses – so we thank you!
Currently, we are working with our delivery partners so that if you buy from one of these brands through The Nutricosmetic Company, we can still deliver your items.
For further information, please email firstname.lastname@example.org or call 0203 855 5733 (UK) or +44 203 855 5733 (from a mobile or internationally), 9am - 6pm GMT, Mon-Fri.