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Frequently Asked Questions
How To Shop & Place An Order
No, all you need is an email address. We recommend that you register for an account to start adding pieces to your Wishlist, but you can also place and track orders as a guest and sign up at a time that suits you.
Simply follow the 'Forgot your password?’ link on our Sign In page and enter your email address. You’ll then receive an email to reset your password.
Stay informed of new arrivals, top picks and exclusive promotions by entering your email address at the bottom of our homepage. You can then manage your email preferences under ‘My Account’
It's easy! Here’s how:
Choose a brand from the top navigation menu or search to explore a specific wellbeing concern.
Select your desired product and click ‘Add to bag’. Once you've added all items, it's time to checkout under ‘Summary’.
Sign in to your account or, if you've not yet created one, proceed via guest checkout.
Enter your address, payment method and delivery details to complete your order. That's it – we'll confirm the order and it will be carefully prepared and shipped to you, with updates every step of the way.
Sure! Our Customer Care Team are happy to assist you with this. Call 0203 855 5733 (UK) or +44 203 855 5733 (from a mobile or internationally), 9am - 6pm GMT, Mon-Fri.
Click on ‘Ingredients’ on the item’s page to view a full list of the products ingredients.
Yes, you might be able to cancel some items before we prepare your order. Just head to 'Orders & Returns', or click here if you placed an order as a guest. You can't add items to an existing order, but you can place a new order for any additional pieces. You can find more info in our Return & Refunds Policy.
Our Pricing & Payment
It's down to our unique business model. At The Nutricosmetic Company, you are shopping pieces from our brands and partners worldwide, expertly curated for you by our team. Prices are determined by each partner, so the price of the same item may vary depending on where it's coming from and your location. That's also why placing an item in your shopping bag or Wishlist won't reserve it at a particular price.
Although we don’t have any control over price variation, we will always offer you the best price available to your destination at the time of purchase. To view the most accurate prices, select your delivery destination at the top left corner of our site.
This is determined by your shipping destination and will be displayed at checkout before completing your purchase. If your local currency is unavailable, your order will be charged in GBP for a competitive exchange rate.
If you pay by debit card or PayPal, The Nutricosmetic Company will take payment at the point your order is placed on our site. If you pay by credit card, full payment is usually taken once your order is ready for shipping, but your bank or card issuer may reserve the order amount in your account immediately.
We accept Visa, MasterCard, American Express and Maestro.
For your safety, security checks are taken on all payments made to us at the time of purchase.
You can be the first to know! To be notified if a sold-out item becomes available again, click on 'Product Unavailable?' on the item’s page, and then enter your email address.
Your order will be carefully packaged in a FSC-certified, recyclable, brown cardboard box to ensure it arrives to you in great condition.
This varies depending on the size, weight and destination of your chosen items, and the cost will appear at the checkout. Find out more about our Orders & Shipping.
Once your order is confirmed, we'll dispatch it within 2 business days. Delivery takes 2-7 business days, depending on your location and chosen shipping method. If you ordered from multiple partners, your items will arrive separately and you'll receive separate delivery notifications.
Tracking information and an estimated delivery date will be provided. You can also follow its journey by heading to 'My Orders' in your account. Opted for guest checkout? Track your order statushere
The Nutricosmetic Company ships to the following destinations on a DDP (Delivery Duties Paid) basis:
European Union, The United Kingdom, USA, Canada, China Mainland, Australia, New Zealand, Puerto Rico, Switzerland, Singapore, Republic of Korea, Kuwait, Qatar, Israel, India, Lebanon, Norway, Saudi Arabia, Taiwan Region, Thailand, U.A.E, Japan, Mexico, Argentina, Chile, Colombia, Spain - Canary Islands, Hong Kong SAR, Egypt, Isle of Man and San Marino.
This means that all applicable taxes and duties are included in the final purchase price when you place your order and there are no additional costs due upon delivery.
If a DAP (Delivery At Place) destination is selected, the price you pay to The Nutricosmetic Company will exclude all relevant import duties and sales taxes. As the recipient, you'll need to instead pay these directly to our carrier to release your order from customs upon arrival.
For US customers, The Nutricosmetic Company does not collect sales or use tax in all states. Your purchase may be subject to sales or use tax, unless your state is exempt from taxation. Many states require a sales/use tax return filing at the end of the year for taxable purchases that were not taxed (including internet purchases) and payment of use tax on those purchases.
For more details, please contact your local customs office/respective tax authority or view our ‘Duties and Taxes’ information.
While The Nutricosmetic Company ships internationally, the brands on our site can determine where their products are distributed — so some may not be available to purchase in all regions. A selection of the products on our site may also be restricted by local customs in the country you are shipping to. Need to know more? Contact us.
Returns & Refunds
We offer a full refund (excluding delivery costs) on any items returned to us within 14 days of the delivery date, and provide a free pick-up service for all returns for your convenience. To create a return, go to ‘My Orders & Returns’ in your account, or head here if you checked out as a guest.
It's best to book your collection within 7 days of delivery, this is to ensure your package arrives within the required time frame. We are unable however, to process exchanges, and all returned items must be undamaged and unused, with seals still intact and with its original packaging. You can find more info on returning an order in our Returns & Refunds Policy.
To request a return, go to 'My Orders & Returns' if you have an account, or click here if you placed an order as a guest. For our, select 'By courier' and choose a collection date. We'll then send you a confirmation email with the next steps.
Simply follow these steps to prepare your item:
Place any unwanted items with original packaging inside the original box and leave it open until the driver has checked the contents.
Attach the return label and a signed copy of the return note to the outside of the box. Please do not attach any labels to an item’s branded box.
If you are returning to multiple locations, please pack the items separately for each of our partners, with a corresponding return label attached to the outside of each box.
Refunds are issued via the original payment method and will normally appear within 10 business days, depending on the processing time of your payment provider.
You can follow the progress of your package with our courier using the tracking number assigned to your returns label. As soon as it's and accepted by our partner we will send an email to confirm your refund.
While we offer returns for all orders, the original delivery cost won’t be included in your refund. If you have shipped an order to a DAP (Delivery At Place) destination, taxes and duties are non-refundable through The Nutricosmetic Company. You may be able to recover these by contacting your local customs office directly. If you have shipped an order to a DDP (Delivery Duties Paid) destination, taxes and duties are refundable through The Nutricosmetic Company.